Frequently Asked Questions

K8 series reaches 100m flight altitude. K9 series reaches 160m flight altitude. Both are suitable for most building facade and industrial facility cleaning operations. Flight altitude can be adjusted based on specific mission requirements and local regulations.

K8 series payload capacity is 15kg. K9 series payload capacity is 25kg. Payload includes cleaning equipment, water tanks, cameras, and other mission-specific accessories. Payload weight affects flight time and should be calculated before each mission.

K8 with cleaning system achieves 1000㎡/hour efficiency. K9 with cleaning system achieves 1500㎡/hour efficiency. Efficiency varies based on surface type, dirt level, and weather conditions. Shallow cleaning mode is faster. Deep cleaning mode takes longer but provides better results.

Both K8 and K9 use RTK high-precision positioning with helical antenna. Positioning accuracy is 1.5m CEP. Supports GPS L1, GLONASS G1, BDS B1, GALILEO E1, QZSS L1, SBAS L1, IRNSS bands. V9 flight controller provides anti-jamming and anti-spoofing capabilities for reliable operation in complex environments.

Both K8 and K9 motor systems have IPx6 waterproof rating. They can operate in rain and harsh environments. Operating temperature range is -20°C to +65°C. This allows operation in diverse climate conditions from tropical to cold regions.

Flight time is 30-50 minutes depending on payload weight and battery configuration. K8 recommended battery is 12S 22Ah-32Ah. K9 recommended battery is 14S 22Ah-32Ah. Dual battery support is optional for extended missions. Smart battery option provides real-time monitoring and automatic balancing.

Yes. We provide comprehensive training including flight operation, safety procedures, maintenance protocols, and emergency response. Training can be conducted on-site or remotely via video conference. Certification is available upon completion. We recommend at least 2 operators per unit for operational continuity.

Regular maintenance includes: motor inspection after 50 flight hours, propeller replacement after 100 flight hours, battery health check monthly, RTK calibration quarterly, waterproof seal inspection annually. Detailed maintenance manual provided with each unit. We offer maintenance service contracts for customers requiring professional support.

ISO 9001 Quality Management System certification, ISO 14001 Environmental Management certification, CE marking for EU compliance, FCC certification for US market. Additional regional certifications available upon request for specific markets.

Yes. We ship to 50+ countries worldwide. Shipping methods include air freight, sea freight, and express courier. Delivery time varies by destination: 7-15 days for air freight, 20-40 days for sea freight. Tracking provided for all shipments. Import documentation assistance available for complex regulatory environments.

Standard warranty is 12 months for flight platform, 6 months for cleaning system. Extended warranty options available for up to 24 months. Warranty covers manufacturing defects, motor failure, and electronic component issues. Excludes damage from misuse, accidents, or unauthorized modifications. Warranty service available globally through our service network.

Yes. We offer customization for payload mounting, water system configuration, camera integration, communication modules, and special environment adaptations (desert, marine, polar, tropical). Custom projects require technical consultation and may have extended lead times. Contact our engineering team to discuss your specific requirements.